Are you tired of the confusion surrounding your local utilities? Navigating the complexities of waste disposal, energy consumption, and bill payments can be a daunting task, but in New Braunfels, Texas, residents have access to a wealth of resources designed to simplify their lives and ensure a smooth experience with essential services.

Understanding when to put out your garbage and recycling cart is essential for keeping your neighborhood clean and ensuring efficient waste management. Residential garbage, recycling, and green waste collection in New Braunfels begin bright and early at 6:30 a.m., so remember to have your carts placed on the curb after 8 p.m. the evening before collection day. This seemingly simple act is a vital part of the city's commitment to providing a clean and sustainable environment for its residents. However, there's much more to utility services in New Braunfels than just trash pickup.

Service	Details	Provider
Water	New Braunfels Utilities (NBU) provides water to the majority of the city. Crystal Clear Water Supply Corporation and Springs Hill Water Supply Corporation serve areas outside the city limits.	New Braunfels Utilities, Crystal Clear Water Supply Corporation, Springs Hill Water Supply Corporation
Wastewater	NBU manages wastewater services, ensuring the safe treatment and disposal of used water.	New Braunfels Utilities
Electricity	NBU provides electricity to the majority of the city, offering efficient and reliable power to its customers.	New Braunfels Utilities
Natural Gas	NBU also provides natural gas services.	New Braunfels Utilities
Garbage and Recycling	The City of New Braunfels provides residential garbage collection services, including recycling and green waste.	City of New Braunfels
Utility Bill Assistance	The NBU Utility Bill Assistance Program provides financial aid to those experiencing hardship, managed by the New Braunfels Food Bank.	New Braunfels Food Bank

For those who are struggling financially, the NBU Utility Bill Assistance Program is a lifeline, providing crucial financial support to those facing hardship. Managed by the New Braunfels Food Bank, this program offers assistance to help customers pay their electric, water, and wastewater charges. This collaboration between NBU and the Food Bank underscores the commitment to the community's well-being.

New Braunfels Utilities (NBU) is more than just a provider of essential services; it is a cornerstone of the community. Established in 1942, when the city purchased the electric transmission and distribution systems, NBU has grown and evolved over the years. In 1959, the utility expanded its operations to include water and wastewater services, and today, it proudly serves the area with electricity, water, wastewater, and natural gas. Serving the New Braunfels area for more than 80 years, NBU continues to innovate and adapt to meet the changing needs of its customers.

With a commitment to efficiency and customer service, NBU employs dedicated professionals who are focused on providing courteous attention and the lowest possible rates. As a non-profit entity, NBU's rates are carefully designed to cover the cost of providing essential services, as well as ongoing upgrades and expansions. This focus on sustainability and fiscal responsibility allows NBU to continually enhance the quality of life for the community while providing a reliable and affordable service.

The utility also actively promotes conservation and energy efficiency, helping residents reduce their environmental footprint. You can find information about watering restrictions, the One Water New Braunfels initiative, and other relevant topics on the NBU website, including their conservation page. By promoting responsible water usage, NBU is protecting and sustaining this precious resource for future generations.

Navigating the digital world can be a challenge, but NBU strives to make it easy for customers to manage their accounts. You can pay your utility bill online, by phone, by mail, or in person. The website offers convenient options for automatic payments, budget billing, and other payment methods. If you have questions about your account, the online portal allows you to enter your account number and email address to reset your password. The NBU website is designed to be a comprehensive resource for customers, offering easy access to important information.

Furthermore, NBU provides an electric outage notification program. Customers can stay informed about electric and water service outages 24/7 by calling 830.629.4nbu (4628). For electric outages only, you can text #out to the same number, 830.629.4nbu (4628). This quick and easy system ensures residents are kept up-to-date on any service interruptions and allows NBU to respond efficiently to issues that may arise.

NBU's commitment extends beyond simply providing essential services. Providing safe drinking water is a top priority, with rigorous standards in place to ensure the safety and quality of the public water supply. NBU is regulated by the Texas Commission on Environmental Quality (TCEQ) and the U.S. Environmental Protection Agency (EPA) and diligently follows their guidelines. Customers also play a vital role in maintaining water safety, working together to ensure a healthy and thriving community.

For those seeking assistance or with general inquiries, NBU provides multiple channels for communication. Customer service can be reached at 830.629.8400 or 830.606.2074 (San Antonio Metro). The application process for the utility bill assistance program can be completed over the phone, or applications can be sent to you to complete and return via fax, mail, or email (customerservice@nbutexas.com). The executive office is located at 263 Main Plaza, New Braunfels, Texas 78130, where written requests should be delivered.

For those with questions about waste disposal, the city of New Braunfels offers a range of resources. The city's website is a valuable source of information about residential garbage collection services, including rates, guidelines, and how to request a cart or order a dumpster. Residents can also report problems and find out about bulky garbage drop-off events. By staying informed about these services, residents can contribute to a cleaner, more sustainable community.

NBU also has a strong emphasis on long-term financial planning. The annual budget serves as the foundation for financial planning and control, as the utility is required to adopt an annual financial plan that covers the upcoming fiscal year in detail and incorporates a plan for the subsequent nine fiscal years. These annual expenditures provide the necessary services to accommodate system growth, ensuring the continued success of NBU and the well-being of its customers.

While NBU provides electricity, water, and wastewater services to the majority of New Braunfels, it is worth noting that other providers serve specific areas. Crystal Clear Water Supply Corporation serves areas northeast of the city, while Springs Hill Water Supply Corporation serves areas on SH 46 S toward. By understanding these distinctions, residents can ensure they are accessing the correct resources and information for their specific location.

From its humble beginnings in 1942, NBU has evolved into a vital organization dedicated to serving the New Braunfels community. Its commitment to reliability, customer service, and environmental sustainability has made it a model for other public utilities. The utility's dedication to its customers and the environment makes New Braunfels a great place to live.

The information provided in this article is current as of the date of publication. For the most up-to-date information, please visit the official websites of New Braunfels Utilities and the City of New Braunfels.